All communication regarding reservation of services, changes and cancellations shall be in writing and may be sent using e-mail, or through the postal service, if time permits.
Cancellation policy for whale watching day tours:
Reservations can be cancelled 24 hrs prior to departure without penalty. Cancellations received less than 24 hrs prior to departure will be charged full price.
Upon receipt of full payment from the client, North Sailing will issue service vouchers or tickets as relevant. The vouchers/tickets will either be posted to the client or handed to the client upon his arrival in Iceland. It is the client’s responsibility to safeguard the vouchers/tickets and present these to the relevant service partners as payment for each service rendered.
North Sailing reserves the right to levy a charge for any change to a confirmed reservation, requested by the client. The charge is subject to North Sailing’s current tariff and the policy of North Sailing’s service partners.
All our whale watching tours booked start from the Húsavík harbour (except for our whale watching tours in Hjalteyri). The departure time is indicated on your voucher or ticket. It is the passengers responsibility to arrive at our tour office in time to check in and to board the boat.
Cancellations of tours must go through our office and should be sent at least 24 hours prior tour departure to firstname.lastname@example.org or tel: +354 464 7272 Confirmations of cancellations will be sent back within 24 hours during weekdays.